We recommend contacting us. There's always a chance that the cool Crumpler thing you wanted is still available at one of our physical stores, we can help track it down and let you know where you can find it or even get it shipped to your doorstep.

Chat with us via the live chat on our website, or we recommend using our contact form, we are pretty quick to respond. If you use social media, we are on Instagram, Facebook & Tik Tok.

Customer service hours:
Mon - Fri, 12pm - 8pm AEDT
Saturday, 10:30am - 6:30pm AEDT

We do our best to ensure that what you see is as close as possible to the true colour. But, unless your computer monitor is calibrated identically to the systems used by our photographers, designers and web people, there may be slight variations.


If it's a concern for you, come into a Crumpler store. If that's out of the question, contact us.

We believe the most accurate way is to fill each bag first, and then measure. Not Christmas dinner chock-a-block bloated, but enough to achieve its intended shape and true usable volume.



Just remember, Crumpler bags are not square boxes, so our quoted measurements are generally taken at the widest external point, within reason.

For small stains use lukewarm water and mild soap, then remove any soap residue with a damp cloth and let dry in a cool shaded area.



For heavy soiling, wipe with a damp cloth and lightly spray with clothing stain remover, before finally again wiping with a damp cloth and letting dry.



Always dry in the shade. Never submerge your bag in water, to avoid mould. Avoid having it dry cleaned, washing machined, tumble-dried, ironed, treated with harsh chemicals and detergents. Doing so will ruin the protective coating on its fabric.

All our bags are at least water resistant, some are more than others. You can always find on our product pages the nitty gritty detail of the specific materials used for each product. Whilst your contents are safe from a light shower of rain, the bag cannot join you in the pool for a swim.

If a bags material is waterproof it will be clearly stated.

If you have any questions about a online order you placed, fill out our contact form and select order enquiry as the topic. You can also chat with us through our live chat.

Customer service hours:
Mon - Fri, 12pm - 8pm AEDT
Saturday, 10:30am - 6:30pm AEDT

Yes we can! Go to our repair page, have a read through what we do, then submit a repair request. Our repairs team will assess the damage and get back to you with the next course of action.

Bought the wrong bag?

DOMESTIC RETURNS:

You can return or exchange an online order within 28 days, provided the item is unused, with tags attached, and includes the original receipt and packaging.

Start your return via our Returns Portal by entering your order number and the email used for the purchase. Select your preferred outcome: refund, store credit, or exchange. The return label costs $12.80, which will be deducted from the total of your refund.

After submitting your return, print the label or have it printed at a post office using the QR code, attach the return label to your package. Once received at our warehouse, please allow 3 business days for processing.

INTERNATIONAL RETURNS:

You can return or exchange an online order within 28 days, provided the item is unused, with tags attached, and includes the original receipt and packaging.

Start your return or exchange via our Returns Portal by entering your order number and email. The return shipping fee is calculated by our courier, paid by the customer and will be deducted from your refund amount. All returns are shipped using UPS Express Saver.

After submitting your return print and attach the return label to your package. Once received at our warehouse, please allow 3 business days for processing.

PLEASE NOTE:
Final Sale & Archive Collection items are not eligible for return/refund.

Returns and exchanges for online orders must be submitted through our returns portal. We do no accept returns for online orders in-store.

Items purchased in-store are eligible for return or exchange within 28 days if the bag is unused, you have all tags attached, as well as the original receipt and packaging. Returns or exchanges must be made at the same Crumpler store where your purchase was originally made. We do not accept returns or exchanges at other locations.

We do no accept returns or exchanges for online orders in-store.

Click & Collect is available at all stores. To pick up your new dream bag, please bring your confirmation email when you come to collect your order.



You have 7 days from the day your order was placed to collect your order. If your order is not collected within the pick up time frame, the order will be cancelled and refunded.

Orders are dispatched from our warehouse in Australia. Orders are shipped within 24-48 hours, Monday to Friday. All domestic orders are shipped via Australia Post. We offer Australia Post and UPS services for International orders. If you have any tracking-related queries after your order has been dispatched, please contact the courier directly.

All delivery times are an estimate provided by our couriers*



Domestic Shipping:
Australia Post Standard: 2-6 business days from dispatch.

Australia Post Express: 1-3 business days from dispatch.

Domestic Orders More Than $100: Free
Domestic Orders Less Than $100: $10
Domestic Express Shipping: $15AUD

International Shipping:
International Express (Australia Post): 4-7 business days from dispatch.

UPS Express Saver: 1-3 business days from dispatch.
All international rates are calculated at checkout, rates vary by zone.

Liability:
We are not liable for packages lost or damaged in transit with our postage partners. We will do our best to assist you by contacting our couriers to investigate any issues with your delivery. However we are not liable to refund any lost, damaged or stolen packages. For all enquiries, please contact us here.

Crumpler ships to Australia, North America, New Zealand and Asia.



We are not able to ship to any countries in Europe, Africa or South America, as this area is serviced by Crumpler Europe.

Please allow a few extra days for delivery during holiday periods, we will get your order shipped out ASAP after you place the order, this may be 1-4 business days.



In an ideal world, we'd deliver your order personally, but unfortunately, our customers are too far-flung for that! While your order should arrive within the timeframe we specify for the shipping option you select, sometimes the unexpected happens.



A special exchange period will be available during the Christmas season. Any items purchased as gifts throughout November/December can be exchanged anytime until the end of January. As long as they are unused, have tags attached and you have the original proof of purchase (receipt or order number).

International orders may incur local duty or customs charges. As Crumpler does not charge Australian GST on international orders, any fees or duty incurred at customs is the responsibility of the purchaser. Please check your local Delivery Info for further information. Check your local customs office for further info.