Shipping & Returns

Returns & Exchanges

Bought The Wrong Bag?

Online Returns Policy:
You can return an online order within 28 days for a full refund if the bag is unused, you have all tags attached, as well as the original receipt and packaging. We are not able to refund any shipping costs that occur when ordering or returning online purchases.

In-Store Returns Policy:
Items purchased in-store are eligible for return within 7 days for exchange or store credit only.

To begin your return or exchange please submit an order enquiry via our contact form.

Dispatch & Expected Delivery Time

Orders are processed daily Monday to Friday. Estimated time frames for the arrival of your order are listed below.

Domestic Shipping
Standard: 1-5 business days from dispatch.

International Shipping
Standard: 4-10 business days from dispatch.

Click & Collect

Click & Collect is available at ION & Vivo City. To pick up your new dream bag, please bring your confirmation email when you come to collect your order.

We will keep your order safe for 14 days from the day your order was placed. If life gets in the way and you can not collect your order within this time frame, we will cancel and refund your order.

Where do you ship to?

Crumpler ships within Australia, North America, New Zealand and Asia.

We are not able to ship to any countries in Europe, Africa or South America, as this area is serviced by Crumpler Europe.

How much does it cost?

Domestic Shipping
Orders More Than SGD$100: Free
Orders Less Than SGD$100: SGD$6

International Shipping
Standard Shipping: SGD$35

Festive Season Delivery Time and Returns/Exchanges

Please allow a few extra days for delivery during holiday periods, we will get your order shipped out ASAP after you place the order, this may be 1-4 business days.

In an ideal world, we'd deliver your order personally, but unfortunately, our customers are too far-flung for that! While your order should arrive within the timeframe we specify for the shipping option you select, sometimes the unexpected happens. As a rule of thumb, wait an additional day then email hellosg@crumpler.com.au with your order number, which you'll find on the confirmation email we sent you.

A special exchange period will be available during the Christmas season. Any items purchased as gifts throughout November/December can be exchanged anytime until the end of January. As long as they are unused, have tags attached and you have the original proof of purchase (receipt or order number).

Warehouse Sale Warranty

Please note any product purchased at our Warehouse Sale is not covered by our lifetime manufacturing warranty. As a result, any manufacturing defect or fault that may occur over your bags lifetime will not be eligible for repair or replacement.